Our technicians live in and around Decatur, and most have been with us for years. Every one of them holds EPA Section 608 Certification for refrigerant handling, and several carry NATE Certification. They train on new control board and inverter compressor systems from LG, Samsung, Bosch and KitchenAid as those platforms change, because guessing on a sealed system is how you ruin a fridge. We run background checks on every hire and keep a small crew on purpose, so the person who diagnoses your refrigerator is the person who repairs it. On a typical day we cover 30030, 30031 and 30036, plus the surrounding DeKalb County streets, with two to four hour arrival windows. You will get a text when we are on the way, and you will know the technician's name before the doorbell rings.