Information We Collect
When you contact us or book a repair, we collect your name, phone number, email address, and service address. We also collect details about your refrigerator, such as the brand, model, and the problem you're experiencing.
If you use our website, we automatically collect certain technical information like your IP address, browser type, and pages you visit. We use this to improve our site and make it easier for you to find what you need.
How We Use Information
We use your information to schedule and perform refrigerator repairs, send appointment reminders, and follow up on completed work. We also use it to respond to your questions and provide customer support.
With your permission, we may send you occasional updates about our services or seasonal maintenance tips. You can opt out of these messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our site. Cookies help us improve your browsing experience and show you relevant information.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to collect information about how visitors use our website. These tools help us see which pages are popular and where we can improve.
These third-party providers have their own privacy policies, and we encourage you to review them. We do not control how they handle your data.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share it with trusted service providers who help us run our business, such as scheduling software or payment processors, but only as needed to serve you.
We may also disclose your information if required by law, to protect our rights, or in response to a valid legal request.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage and limiting access to only those who need it to do their jobs.
While we work hard to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously review and update our practices.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing of your data.
To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on our website and update the effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your data, please reach out to us. We're happy to help.